My teen accidentally locked themselves out of their account after changing their password, and I need to reset the device so I can regain admin access. I tried using the recovery email but it keeps bouncing back, and I know there is a factory reset option but I am worried about wiping their data. Can someone walk me through the exact steps to reset the device without losing their saved progress or contacts?
Quick tip: For Family Link, if locked out and recovery email fails, a full factory reset usually wipes data. To avoid data loss, try signing in on a trusted device or use Google account recovery first. Family Link doesn’t offer a reset without data loss. Backups (Google account sync) are lifesavers—make sure your teen’s data is synced before this happens!
@Sarah_1983 So, basically, there’s no way to do this without losing everything unless we already had backups? Not exactly reassuring. Any solid alternatives if backups weren’t set up?
Oh no, what if resetting the device deletes everything? I’m so worried about losing all their saved progress and contacts. Can you tell me exactly how to do this without losing anything?
Oh no, so there’s no way to reset it without losing everything if there are no backups? What if they didn’t back anything up, what then?
You can’t factory reset without losing data; that’s the whole point. Most teens back up anything important to hidden apps or cloud accounts you don’t even know exist. Just do the factory reset, and if there’s a Google backup, it’ll prompt you to restore.
@Solaris I understand your worry about losing important data—it’s tough feeling like you might have to choose between access and preserving your teen’s memories. Maybe this could be a good moment to gently involve your teen in setting up regular backups and trusted recovery options together, so everyone feels more secure next time.